CANUCKS AUTISM NETWORK ONLINE STORE | FAQ
Please note that this FAQ is for the Canucks Autism Network’s online store only.
For Canucks Autism Network questions pertaining to membership and programs, please visit the Canucks Autism Network Membership page.
To place an order, you must set up a BrandAlliance account first. Click on the “Login” link at the top of your screen and the site will direct you through the necessary steps to create an account and permit access to place your order. Please note that this is a separate account from your Canucks Autism Network (CAN) membership account. In order to access your CAN membership account, please visit canucksautismprograms.ca
When you see a product that you'd like to order, click on the product name or its image. In the next screen, you will see the item displayed with the corresponding price and a 'Quantity' box below.
Click on the shopping cart icon at the top of your screen. You can delete a product from your shopping cart by clicking the ‘Remove’ button, found underneath the quantity of your order.
You will know that your order has been sent to us when you see the 'Order Confirmation' page on your web browser. This screen will issue an Order Number and provide a summary of the order you placed. It is a good idea to print a copy of this screen for your records. You will also receive an order confirmation via email when your order is placed and also when your order has shipped.
Yes, GST (5%) and PST (7%) is applied to every order shipping within BC. Orders shipping to other provinces will be subject to tax rates for those provinces.
Items are not available for back order.
For product specific questions, please contact BrandAlliance.
The Canucks Autism Network may have sample sizes available to try on for sizing. Stock is not guaranteed to be available at the office.
You will receive a shipment confirmation email the same day that we ship your order. In this email, there will be a tracking number link for you to check the status of your shipment while it is in transit.
For shipping within BC, you will receive your order within 6 business days of ordering. For shipping outside of BC, times may vary.
Users must be logged into their My Store Account to see the estimated shipping cost.
Yes, all sales are final. In order to ensure proper sizing of clothing items, we strongly encourage shoppers to review the sizing chart provided in each description.
If you have received a defective or damaged item, please contact BrandAlliance.
Your order may be cancelled if it has not yet shipped from our warehouse. Please contact BrandAlliance immediately after placing your order if you wish to cancel.
Canucks Autism Network and BrandAlliance
Yes, proceeds from all merchandise sales directly support the Canucks Autism Network (CAN)! By purchasing CAN merchandise, you are supporting CAN’s mission to deliver year-round sports and recreation programs to children, youth, young adults and families living with autism, while increasing autism awareness and providing training opportunities in communities across British Columbia.
BrandAlliance is the supplier of Canucks Autism Network branded merchandise and provides their online store service. Any inquiries regarding orders, products, and service-related questions can be directed to BrandAlliance at email@example.com.
Canucks Autism Network (CAN) was founded in 2008 by Vancouver Canucks co-owners Paolo and Clara Aquilini, whose son has autism.
CAN is dedicated to providing year-round sports and recreation programs for children, teens, young adults and families living with autism, while increasing autism awareness and providing training in communities across British Columbia.
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